Thank you for shopping at Riwzon. We strive to provide you with the best products and customer service. Please review our refund and return policy carefully to understand your rights and responsibilities regarding returns and refunds.

Refund Policy

At Riwzon, customer satisfaction is our priority. We offer refunds only under the following conditions:

  1. Defective Items: If you receive a defective item, you are eligible for a full refund. A defective item is one that is damaged or does not function as advertised. To initiate a refund for a defective item, please contact our customer service team within 7 days of receiving your order.
  2. Incorrect Items: If you receive an item that is different from what you ordered, please contact us within 7 days of delivery. We will process your refund or send you the correct item at no additional cost.

Refund Process

To process a refund for a defective or incorrect item, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team at support@riwzon.com or call us at [Customer Service Phone Number]. Provide your order number, a description of the issue, and any relevant photos or documentation.
  2. Approval: Our team will review your request and, if approved, will issue a Return Merchandise Authorization (RMA) number. You will receive instructions on how to return the item to us.
  3. Return the Item: Pack the item securely and include the RMA number inside the package. Ship the item back to us using a trackable shipping method. We are not responsible for return shipping costs unless the return is due to our error.
  4. Refund Issuance: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment.

Please note that items must be returned in their original packaging, including any accessories, manuals, and documentation.

Return Policy

We understand that sometimes you may need to return an item. Our return policy is designed to be fair and simple:

  1. Return Window: You can return any item within 7 days of delivery. After this period, we cannot accept returns.
  2. Return Condition: Items must be in their original condition, unused, and with all original packaging and tags intact.

Return Process

To return an item, please follow these steps:

  1. Contact Customer Service: Email us at support@riwzon.com or call [Customer Service Phone Number] to request a return. Provide your order number and reason for the return.
  2. Approval: If your return is approved, you will receive an RMA number and return instructions.
  3. Return the Item: Pack the item securely, including the RMA number inside the package. Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  4. Inspection and Refund: Once we receive and inspect the returned item, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original method of payment.

Exceptions

The following items are not eligible for return or refund:

  • Items that have been used or damaged by the customer
  • Items returned after the 7-day return window
  • Items without original packaging and accessories

Contact Us

If you have any questions about our refund and return policy, please contact us:

We appreciate your business and are here to help with any issues or concerns. Thank you for choosing Riwzon.

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