At Riwzon, we understand that sometimes plans change and you may need to cancel an order. To ensure a smooth and efficient process for both our customers and our team, please review our cancellation policy.

Cancellation Policy

Timeframe for Cancellations

Customers may cancel their order within 24 hours of placing it. After this 24-hour window, we cannot accept cancellations as the order will have entered the processing phase and be prepared for shipment.

How to Cancel an Order

To cancel an order within the 24-hour timeframe, please follow these steps:

  1. Contact Customer Service: Email us at support@riwzon.com or call [Customer Service Phone Number]. Provide your order number and request to cancel the order.
  2. Confirmation: Our customer service team will confirm your cancellation request. If the request is made within the 24-hour window, the order will be cancelled, and a confirmation email will be sent to you.

Refund Process

For orders cancelled within the 24-hour window, a full refund will be issued to the original method of payment. The refund process may take 1 to 2 business days to reflect on your account, depending on your bank or payment provider.

Reasons for Cancellation Policy

Our 24-hour cancellation policy is designed to maintain efficiency and fairness for both our customers and our team. It allows us to process and ship orders in a timely manner while ensuring that customers have a reasonable opportunity to change their minds.

By adhering to this policy, we can provide better service and maintain a streamlined operation that benefits everyone involved.

Contact Us

If you have any questions or concerns about our cancellation policy, please contact us:

Thank you for your understanding and cooperation. We appreciate your business and are here to help with any issues or concerns.

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